Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Bent Liquid LLC website ("Website") and any services provided by Bent Liquid LLC ("Company"). By accessing or using our Website or services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Acceptance of Terms

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms, policies, or guidelines referenced herein.

2. Website Usage

Eligibility: You must be at least 18 years old to use our Website or services.

Account: If you create an account on our Website, you are responsible for maintaining its confidentiality and security. You agree to provide accurate, current, and complete information during the registration process.

Prohibited Activities: You agree not to engage in any activities that may harm, disrupt, or interfere with the functionality of our Website or services. This includes but is not limited to hacking, distributing malware, or engaging in any unlawful activities.

3. Intellectual Property

Ownership: All content on our Website, including text, graphics, logos, and software, is the property of Bent Liquid LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

License: We grant you a limited, non-exclusive, and non-transferable license to access and use our Website and services for personal or business purposes. You may not reproduce, modify, or distribute our content without our written consent.

4. Services

Scope: The Company offers website design and development services. Specific terms and pricing for these services will be provided separately in a written agreement.

Disclaimer: While we strive for accuracy and quality in our services, we do not guarantee that our services will be error-free, uninterrupted, or meet all your requirements. We are not responsible for any loss or damages resulting from the use of our services.

5. Payment

5.1 Milestone Payments

‍Bent Liquid requires milestone payments throughout the course of the project lifecycle.

• 30% of total project cost is due upon contractual project agreement and signing.
• 30% of total project cost is due upon arriving at the mid-point project milestone as outlined in the project timeline. *
• 40% of total project cost (or the remaining balance) is due upon the project launch date milestone. Project will “go-live” after payment has been received. **
  

* Any changes to the project timeline will be mutually agreed upon and the fifty-percent completion and go-live milestones re-published.

** Please see “Bent Liquid Invoicing Process” below for dates when invoices will be sent out.

5.2 Late and Missed Payments

Late Payment Communications – Prior to assessing any late fees, Bent Liquid will send a late payment reminder and contact our clients via email (or preferred communication method) to discuss payment issues. It is our goal to support you as you improve your business, and if making an on-time payment is an issue, we will make every effort to accommodate an extended payment grace period.

Grace Period and Late/Missed Payments

‍If payment is not received within a 10-business day grace period or mutually agreed upon extended grace period, Bent Liquid will apply the following rules and fees to late/missed payments according to the terms outlined below:

• 30% of total project cost is due upon contractual project agreement and signing, and must be paid in full before project work commences. (No late fees will be assessed for initial payment.)
• Both subsequent project payments are due within 10-business days of invoice receipt by the client.
• Bent Liquid will send payment reminders 3 and 7 days after the initial invoice has been sent.

If payment is not received within 10 business days, Bent Liquid will charge the following late fees and apply the following work stoppages: ‍

Late fee‍

5% of the total amount of payment past due. This fee will be charged monthly for each additional missed payment.

Work Stoppages

Fifty-percent Milestone Payment - If payment is not received by the end of the 10-business day grace period for the fifty-percent project milestone, work will be paused until full payment is received, including the late fee. (If payment is not received after three months, the project contract will be terminated.)

Project Completion Milestone Payment - Final product will not go-live until final payment (40%) for project work is received, including the late fee if paid beyond the 10-business day grace period.

Fee Schedule Example and Details for a $5,000 Project

Project Initiation Payment

• 30% of total project cost ($1,500) is due at contractual project agreement and signing before project work will commence.
• Project work will be officially slotted and scheduled after initial payment is received. No fees will be assessed for initial payments.‍

‍Mid-point Project Milestone Payment

• An invoice for 30% of the total project cost ($1,500) will be sent at the predetermined mid-point project completion date.
• If the invoice amount is not paid by the end of the 10-business day grace period, a 5% ($75) late fee will be assessed, and work will be temporarily paused. (Month 1 total invoice amount = $1,575.)
• An additional 5% late fee will be charged monthly for unpaid invoices. Invoice amounts at the end of:

• Month two = $1,653.75 ($1,575 + 5% of unpaid invoice amount.)
• Month three = $1,736.44 ($1,653.75 + 5% of unpaid invoice amount.)
• If no payment is received by the end of month three, the project contract will be terminated.‍

‍Project Completion Milestone Payment

• An invoice for 40% of the total project cost ($2,000) will be sent at the predetermined final completion date.
• The project will not go-live until final payment is received in full.
• If the final invoice amount is not paid by the end of the 10-business day grace period, a 5% ($100) late fee will be assessed.
• An additional 5% late fee will be charged monthly for unpaid final invoices.
  

5.3 Bent Liquid Invoicing Process

Invoices will be sent electronically to your email inbox from Wave, our invoicing service. Please be on the lookout for invoices from billing@bentliquid.com.

Invoices will be sent on the following dates:

• Project Initiation Payment - The day that the initial project agreement and contract are signed by both parties, the initial 30% invoice will be sent out.
• Mid-point Project Completion Milestone – Invoice will be sent via email on the predetermined milestone date.
• Project Completion Milestone – Invoice will be sent via email on the predetermined project completion date.
• Payment Reminders – Payment reminders will be sent at 3 and 7 days following the initial invoice.
• Late Fee Assessment Invoice - Will be sent the day after the 10-business day grace period or other agreed upon payment timeframe expires.
  

For any invoicing/payment questions or concerns, please contact us at billing@bentliquid.com.

6. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website and services, you consent to our Privacy Policy.

7. Termination

We reserve the right to terminate your access to our Website or services at our discretion, without notice, for any violation of these Terms.

8. Changes of Terms

We may modify these Terms at any time, and such changes will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically for updates.

9. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at info@bentliquid.com